Frequently Asked Questions - FAQs | Online Shop | Knowledge Base
Why is the price of wine in the online shop different with VAT than with IGIC?
To which areas and countries can you ship your wines? How long does it take?
Where do you not ship to?
What are the shipping costs for my order?
Can I send a gift to someone else with a personalised message and will they receive an invoice for the purchase?
What payment methods can I use to place my order?
What kind of packaging will I receive my order in, is it safe?
Can I return my order?
What happens if I am not at home when the order arrives?
Are there any discount codes for shopping in the online shop?
Do I have to be registered to make a purchase?
How do I decide which wine to buy?
Can I combine different products from the online shop in one order?
I need the purchase invoice for my company.
The item I want to buy is out of stock.
If a broken or defective bottle arrives, will you replace it?
The wine I received is not to my liking.
Is there a special rate for HORECA professionals, distributors or importers?